Frequently Asked Questions
How has COVID-19 affected your business and what can customers expect?
Due to the pandemic outbreak of COVID-19, you may experience some delays in receiving your orders as this pandemic has been greatly affecting our delivery providers and services. Due to the nature of this, unfortunately, there is not much we can control or do on our end to help expedite your packages and we truly apologize for that. We thank you for your understanding + patience.
Can you provide more information on your handmade reusable cloth face masks?
You can shop our collection of handmade reusable cloth face masks here. Please also visit this link for more information and the disclaimer regarding our reusable cloth face masks.
What is your return policy?
You may return any item within 30 days of receiving your order for a full refund (excluding any original shipping cost), as long as it is unworn, unwashed and in its original packaging. A receipt or proof of purchase is required. The buyer is responsible for any shipping costs to return the item, unless the return is a result of our error (you received an incorrect or defective item, etc.). The buyer is responsible for the tracking of the returning product(s) during shipping until we receive it.
Refunds - We will send you an email to notify you that we have received your returned item(s) once your return is received and inspected. We will apply a credit to your original method of payment (excluding the original shipping costs) within 3-5 business days. Please allow up to 10 business days for the credit to reflect in your bank account.
Exchanges - If you need to exchange an item, we recommend you to place a new order for the item that you want and separately returning the original item as our inventory are usually low stock. The returned item(s) will be processed as a return (process outlined above).
Sale Items - Unfortunately, items that are marked on SALE are not eligible for returns or exchanges. All SALE items are final sales.
Pre-Order Items - Eligible for an order cancellation and a full refund for up to 14 days from order date or prior to receiving a shipping confirmation; whichever comes first.
Are all of your handmade bows ready to ship?
Most of our products are handmade and they are all ready to ship unless stated otherwise. We currently also carry a limited selection of curated products.
How did you come up with your shop's name?
We have two little girls: Josephine Mae and Penelope Skye. Our Mae and Skye. You can read more about our brand story here!
Do you offer free shipping?
You get free shipping on domestic orders of $50 or more, and free international shipping with orders $150 USD or more.
Do you ship internationally?
Yes, we do! Once you've completed your shipping information during checkout, there should be an International Shipping option for you. If your order is $150 USD or more, you get free International Shipping!
Do you use Brand Reps?
Our need for Brand Reps may change seasonally. For more information or any possible opportunities, please email us at email@example.com.
I would love to collaborate with your shop!
We are not always open for collaborations as our calendar can easily get fully booked. Feel free to email us any time at firstname.lastname@example.org to see if there are any current opportunities!
Do you offer gift cards?
As of right now, we do not.
Do you offer wholesale?
Yes, we do! Please email us at email@example.com for more information.
Still have a question for us? Contact us here and we will get back to you as soon as possible!